Contact Center
A clearer workspace for your team.
Connect inbound and outbound conversations, agent tools and customer context in one working environment.
COMMUNICATIONS, CONNECTED
Every conversation.
One connected
platform.
Bring your contact center, voice and messaging together. Give your teams the tools and context to move every customer conversation forward.
Telecom expertise since 2012. Built around your operation.
YOUR OPERATION
Connected, end to end.
Incoming conversationVoice · Customer support
Route to the right teamConnected
Agent workspaceOne clear view
CRM & CCaaSCustomer context
Voice. Messaging. Customer context.
ONE CONNECTED FOUNDATION
Contact Center
Voice & numbers
A2P & SMPP
Flow Builder
THE MACARENA PLATFORM
The tools you need.
The clarity you deserve.
Start with your operation. Connect the channels, workflows and systems that make it work.
Voice & numbers
Make every call count.
Build your voice foundation with SIP connectivity, Cloud PBX, virtual numbers and flexible routing.
Messaging
Reach customers in the moments that matter.
Use A2P messaging and SMPP access for authentication, notifications and customer communications.
Flow Builder
Design the next step in every conversation.
Bring IVR, queues, callbacks and routing into workflows built around the way your operation runs.
FIT YOUR EXISTING STACK
Your systems.
Working together.
Connect conversations to the CRM and CCaaS tools your teams already use. Define the right integration around your workflows and customer data.
CRM & CCaaS ecosystems
SalesforceHubSpotZendeskFreshdeskPipedriveZoho CRMBitrix24IntercomGenesys CloudFive9
Integration scope is confirmed with your team.
FROM COMPLEXITY TO CONTROL
Built around the way
your business works.
From a growing support team to a multi-market contact center, build a practical communications layer with people who understand telecom.
Meet MacarenaA clearer agent experience
Keep conversations and customer context close to your team.
Workflows that fit
Shape routing, queues and callbacks around your customer journey.
Reach across markets
Discuss the numbers, destinations and carrier connectivity you need.
A CLEAR STARTING POINT
A platform plan.
A proposal built for you.
Light, Pro and Premium platform plans. Voice, numbers and messaging are quoted around your destinations and expected usage.
Explore pricingBUILD YOUR NEXT CONNECTION
Better conversations
start here.
Tell us about your teams, your markets and where you want to go next.